Terms of Use

Refund and Returns Policy



    1. The fees payable by the Client for the conduct of the Services shall, unless otherwise formally agreed, be the prices specified in XM’s Laboratory Tests Guide for the applicable Tests or other Services at the time those Tests or Services are requested.
    2. As at the date of these Terms and Conditions VAT is not payable on XM’s Services. If the Services subsequently become subject to VAT, this will be charged in addition to the applicable rate.
    3. Invoices are normally issued on the day of the test for patients and on a monthly basis for referrers such as clinics, diagnostic centers, and practitioners, but XM reserves the right to issue them more frequently. Invoices to organizations (clinics, other laboratories, and healthcare providers) are payable within 30 days of issue unless otherwise agreed. At XM’s option interest may be charged on late payment at the statutory rate prescribed from time to time by regulations under the Late Payments of Commercial Debts (Interest) Act 1998. Invoices paid from outside the UK must be paid by either direct bank transfer or by cheque drawn on a UK branch. All payments shall be made in pounds sterling or pound sterling equivalent.


  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping Returns

To return your product, you should mail your product to: {physical address}.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@xanamedtec.com for questions related to refunds and returns.

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