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Help & FAQs

With a belief that knowledge is power, we connect our patients directly with their results so they have valuable health information when they need it most, care about our people and are committed to excellence in our work.
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Help & FAQs

Have questions about laboratory testing?

We’re here to help. If you can’t find an answer to your question here or in the articles on this site, please Contact Us.
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Health Care Practitioner

Which Plan Is Right For Me?
We have a selection of diagnostic tests and packages.
You can fill out a questionnaire on our website that will help assist with choosing the right test.
Do I have to commit to a contract?
No there are no contracts. However please refer to our privacy and cancelation policy for further information.
What Payment Methods Are Available?
Stripe and PayPal.
How do I access testing?
Log-in to our website and under health tests you can select our range of home finger prick tests and in clinic tests.
Who is eligible to register?
Currently for anyone 18 years of age and above.
How do I update my account information?
Log-in to our site with your credential
And select Your Profile and Edit your Account Information.

Patient Service Center

What are your turn around times for tests?
Turn around times are dependent on the type of test.
For in Clinic tests results are issued within 2-3 working days. For Home tests results are issued 3-5 working days.. Upon Laboratory receipt

What are my rights/responsibilities as a patient?
Our Patient Rights and Responsibilities document can be found here in Xana-medtec. And you can view our Notice of Privacy Practices.

Do you do appointment reminders?
Yes! You can now receive texts from Xana-medtec to remind you of your appointment and get other wellness reminders. Give us a call to sign up today: (016) 197-46518.

If you would prefer not to receive text reminders, you will still be able to receive phone call reminders.
How do I access testing?
Log-in into website using Your ID & Password . and check Your Lab-test Update..
Do you have android & iOS app?
No, not currently.
How do I make an appointment?
Give us a call at (016) 197-46518, Or
Book Online visit xanamedtec.com Find online Appointment form Provide your Data and Submit it.

Laboratory Services

How do I know what sample needs to be collected for a test?
All tests have sample requirements listed. All instructions are included in each tests
1. Do you only do testing on children Or Anyone?
Currently for anyone 18 years of age and above..
2. How do we get supplies?
Once a home test kit is ordered, all the correct supplies are sent with the relevant test by post
3. Can we just call for a specimen pick-up?
A click and collect option is available.
4. Do you have a customer service number? What hours are they available?
Our customer care number is:
0161 974 6518.
Available Mon – Fri 8.30 - 5.30pm.
Do you have online portal for test ordering and results?
Yes you can order your test on our website, under health tests. Results are sent by email and will be visible on our portal which you will have access to.

Insurance & Billing

What Payment Methods Are Available?
Online payment is taken by Stripe and PayPal.
2. What should I do if my payment method is rejected?
You can contact our customer care team to assist with any payment or booking issues.
3. Do you Have landline number for contact?
Our customer care number is:
0161 974 6518
Live Chat Available?
Yes ! Live Chat pop-up in Your Screen.
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